Return & Cancellation Policy – Jan Mart BD
At Jan Mart BD, we aim to ensure customer satisfaction. Please read our Return & Cancellation Policy carefully before placing an order.
Return Policy
We accept returns under the following conditions:
The product is damaged, defective, or incorrect.
The return request must be made within 2 days of receiving the product.
The product must be unused, in original packaging, and in sellable condition.
Proof of purchase (invoice or order confirmation) is required.
Non-returnable items include:
Used or damaged products not caused by delivery
Personal or hygiene-related items (e.g., masks, grooming tools)
Digital products or gift cards
To request a return, please contact us at:
Email: janmartbd@gmail.com
Phone: +8801965-606789
Once approved, we will arrange for pickup or advise how to return the item. A refund or replacement will be issued after inspecting the returned product.
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Cancellation Policy
You may cancel your order before it is shipped by contacting us immediately.
Once the order is shipped, it cannot be canceled.
If the product is unavailable or cannot be delivered, we reserve the right to cancel the order and issue a full refund.
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We value your trust and are always here to help. For any issues, feel free to reach out to our customer support.